Gartner Off Campus Drive 2022 – Walk-in Drive, Off campus Jobs, Careers, Recruitment, Salary, Selection Process: Gartner Company has announced a vacancy for the Technical Support Specialist (L1 Support) Position on its official career page. All qualified candidates are welcome to apply for the position. In the Gartner job posting below, you will find links to the application form, qualifications required, salary, and other details.
Gartner Off Campus Drive 2022: Overview
| Notification: | Gartner Recruitment 2022 |
| Post: | Technical Support Specialist (L1 Support) |
| Experience: | 0-2 years |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹ 9.9 LPA – Ambitionbox) |
| Location: | Gurgaon, Chennai |
| Application: | Online |
About Gartner IT
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we’re proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
Job Description for Gartner Jobs 2022
About this role
Gartner is looking for a Technical Support Associate who can provide 1st level support for technology involving the Gartner Event’s business. The candidate will be responsible for Incident management, Problem management, Production Support triage, handoffs to 2nd level support teams as well as reporting on open issues and incident trends. Areas to be supported include Events Attendee Web Applications, Vendor applications, Mobile applications, Event Kiosks and integration with back office applications. The ideal candidate will be someone who can work closely with business partners as well as 2nd level support teams. Not necessarily a developer, but willing and able to develop the technical skills necessary to resolve issues at the 1st level whenever possible. Willingness to travel 30% of the time is necessary.
What you’ll do?
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
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Gartner Eligibility Criteria
What you’ll need:
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
Gartner Off Campus Drive 2022 Selection Process
The selection process for Gartner Jobs 2022 is:
- CV Shortlisting/Written Exam
- Group Discussion
- Technical Interview
- HR Interview
Steps to Apply for Gartner Off Campus Drive 2022 Drive
Interested candidates must follow the following procedure to apply for Gartner Off-Campus Drive 2022:
- Click on the “Apply Now” button below. (You will be re-directed to Gartner Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
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Last Date to Apply for Gartner Job
Apply before the link expires for Gartner Off Campus Drive 2022. If the post has expired, you can apply for similar jobs, here.
Gartner Recruitment 2022 Important Links
| Apply Online for Gartner Recruitment 2022 | Click Here |
| For More Information on Gartner Recruitment 2022 | Click Here |
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Gartner Off Campus Drive 2022 – Frequently Asked Questions
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