Precisely Off Campus Drive 2021 – Walk-in Drive, Off campus Jobs, Careers, Recruitment, Salary, Selection Process: Precisely Company has announced a vacancy for the Associate Support Engineer Position on its official career page. All qualified candidates are welcome to apply for the position. In the Precisely job posting below, you will find links to the application form, qualifications required, salary, and other details.
Precisely Off Campus Drive 2021: Overview
| Notification: | Precisely Recruitment 2021 |
| Post: | Associate Support Engineer |
| Experience: | Freshers |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹ 7.11 LPA – Glassdoor) |
| Location: | Bengaluru |
| Application: | Online |
About Precisely
Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for talented individuals with the experience and motivation to join our innovative, fast-paced Precisely Team.
Job Description for Precisely Jobs 2021
Associate Support Engineer is responsible for providing first-level support for Precisely products to its customers. It is a customer-facing role, you need to be passionate about serving customers, troubleshooting, and finding solutions.
Role Description
- Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis.
- Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs).
- Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance.
- Keep customers/partners informed of how and when problems are resolved within the severity levels timeframe, always communicating in a professional manner both verbally and in written form.
- Provide the customer/partner all the steps taken to resolve the incident.
- Assist internal resource such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail.
- Interface with development staff to test and resolve customer/partner issues. Interface with Product Management foe enhancements request.
- Compose FAQ’s, document solutions, and knowledgebase items. Review of knowledge base documentation prior to publication.
- Interface with Support teams in EMEA, APAC and the USA and with teams in the wider Precisely family.
- Develop new skills in the company’s technical community.
- Extend knowledge to be able to support additional Precisely products and technologies.
- Individual should be comfortable working in any shifts (incl. night shifts) based on business need.
Must-Have Skills
- Ideally, a degree or equivalent from any recognized academic institution is necessary.
- Computer savvy. Proficient and knowledgeable in working on a laptop/desktop.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 0-1-year intern/project experiences in some or all of the technologies listed in Preferred requirements section.
- Self-learning abilities with a combination of self-study/e-learning and hands on training.
- Very good communication skills, proficient in English language.
- Customer centric mind-set and attitude to help/serve others.
- Good troubleshooting skill to analyze technical problems, find root cause and drive resolution.
- Individual to demonstrate professional ethics and values that are move aligned to Precisely.
- Technical knowledge on any or all is required: Operating systems like Linux/Unix/AS400/AIX, Databases: Oracle, MS SQL, Cloud platform: Google, AWS, Azure; Coding knowledge in Java, C, C++, Python will be essential; Networking and security knowledge are very good to have for some of the product support
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Precisely Eligibility Criteria
- B.E./B.Tech/BCA/MCA
Precisely Off Campus Drive 2021 Selection Process
The selection process for Precisely Jobs 2021 is:
- CV Shortlisting/Written Exam
- Group Discussion
- Technical Interview
- HR Interview
Steps to Apply for Precisely Off Campus Drive 2021 Drive
Interested candidates must follow the following procedure to apply for Precisely Off-Campus Drive 2021:
- Click on the “Apply Now” button below. (You will be re-directed to Precisely Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
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Last Date to Apply for Precisely Job
Apply before the link expires for Precisely Off Campus Drive 2021. If the post has expired, you can apply for similar jobs, here.
Apply Link: Click Here
Official Notification: Click Here
We hope that the information provided above has helped you to apply for the Precisely Recruitment 2021 drive. Visit QPH – Freshers Job Updates regularly for more Freshers Openings from all over India.
Precisely Off Campus Drive 2021 – Frequently Asked Questions
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