Zensar Hiring Candidates for Service Desk Position Off Campus Drive 2022
Zensar Off Campus Drive 2022: Zensar Technologies Limited is an Indian publicly traded software and services company. The company’s stock trades on the Bombay Stock Exchange and on the National Stock Exchange of India. A subsidiary of RPG Group, the company’s chairman is Harsh Goenka.
| Notification: | Zensar Recruitment 2022 |
| Company Name: | Zensar |
| Job Role: | IT Service Desk |
| Experience: | 1-3 Years |
| Passout Batch: | 2021/2020/2019 |
| Job Type: | Full Time |
| Job Code: | 0078469 |
| Salary: | Not Disclosed (₹ 4 LPA – Glassdoor) |
| Job Location: | Pune, Maharashtra |
Jobs by Location and Passed Out Year:
Job Description for Zensar Jobs 2022
As an IT SD Analyst, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Core Responsibilities & Key Accountabilities:
Logging service requests via email, phone, chat, portal; providing remote support to users and in accordance with any defined legal, regulatory, or “best practice” standards. Typical tasks include:
Log service requests via email
Provide remote support to users of IT services
User administration
Respond promptly to end-user incidents, service requests, or questions about IT Services working to define IT SLAs and coordinating with others and/or escalating promptly when necessary.
Ensure a high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with the ability to translate information from technical to non-technical language.
Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.
Maintain records of tickets opened/updated/closed and telephone calls answered
Accuracy of Incident information recorded.
First Contact Resolution.
Average time spent on the phone.
Average time after call work.
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Zensar Eligibility Criteria
Excellent communication & written skills
Good understanding of supporting a Windows OS platform, including:
Basic login troubleshooting
Good understanding of supporting desktop/laptop/tablet/mobile phone
Practical experience of Service Desk toolsets
ITIL v3/v4 Foundation certified
Solid interpersonal relationships and communication
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word, etc.), O365, and Active Directory
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation
Demonstrated ability to set personal objectives that support the business/team goals and personal motivation to deliver results. Demonstrated success in responding to customer’s needs and delivering service or product on time and of high quality
Proven service industry front line experience with handling high value/critical customers
Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced by customers
Anticipate customer needs and effectively address concerns related to their issue or resolution
Experience of working in a professional, service-oriented IT team.
Excellent customer-facing/customer service skills.
Able to manage sensitive and sometimes confidential information
Zensar Off Campus Drive 2022 Selection Process
The selection process for Zensar Jobs 2022 is:
- CV Shortlisting/Written Exam
- GD/Face-to-face interview
Steps to Apply for Zensar Off Campus Drive 2022 Drive
Interested candidates must follow the following procedure to apply for Zensar Off-Campus Drive 2022:
- Click on the “Apply Now” button below. (You will be re-directed to Zensar Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
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Last Date to Apply for Zensar Job
Apply before the link expires for Zensar Off Campus Drive 2022. If the post has expired, you can apply for similar jobs, here.
Zensar Recruitment 2022 Important Links
| Apply Online for Zensar Recruitment 2022 | Click Here |
| For More Information on Zensar Recruitment 2022 | Click Here |
We hope that the information provided above has helped you to apply for the Zensar Recruitment 2022 drive. Visit QPH – Freshers Job Updates regularly for more Freshers Openings from all over India.
Zensar Off Campus Drive 2022 – Frequently Asked Questions
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