Opentext Recruitment 2021
Opentext Recruitment 2021 – Opentext Careers has announced a vacancy for the Captiva Technical Support Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Opentext Off-Campus Drive 2021 application forms are out. Check out all the application form links, desired qualifications, salary, and other details in this job post below.
Opentext Recruitment 2021: Overview
| Notification: | Opentext Recruitment 2021 |
| Post: | Captiva Technical Support |
| Experience: | Freshers |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹4L /yr.) |
| Location: | Bangalore |
| Application: | Online |
About Opentext
OpenText Corporation is a Canadian company that develops and sells enterprise information management software. OpenText, headquartered in Waterloo, Ontario, Canada, is Canada’s largest software company as of 2014 and was recognized as one of Canada’s top 100 employers in 2016 by Mediacorp Canada Inc
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Job Description for OpentextJobs 2021
- Open Text/GXS is seeking Technical Support Engineers (TSEs). TSEs can be of entry level (TSE-1). TSEs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues.
- Support requests/tickets from Enterprise Customers / Partners / OT employees will be received via Customer Support Representatives (CSRs) through OT MySupport portal / Voice initiated technical calls / Email .
- TSEs work closely with cross functional teams (such as Engineering, Professional Services, Account Renewals & Product Management) to resolve any/all customer needs.
- Acts as a remote customer advocate and analyst, understanding Customer issues / queries and providing relevant information / resolution aimed at meeting and exceeding Customer expectations.
- Innovates / Identifies areas of improvement either in the process / tools-used / product, proactively taking it up with respective stake holders, to go up the value chain.
- Constantly and continuously enhances knowledge on OT products, developing self and upskilling team members across the globe.
- Where relevant, as Subject Matter Expert (SME), participate in documentation and product review too, prior to product release / general availability (GA)
Role Description
Interfaces directly with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
• Validates technical information, sets fair expectations, and disseminates information as needed
• Schedule, participate, and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
• Demonstrates good judgment to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues
• Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
• Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
• Maintains a “closed-loop” communication style that ensures proper and consistent documentation in service request case notes; ensuring all stakeholders are notified in a timely fashion, of an ongoing investigation and problem resolution status
• As a 24 x 7 x 365 organization, MUST BE willing to work in shifts
• Support business needs via taking up On-Call responsibilities during weekends and/or public holidays (as and when the need arises)
• Mentors and/or coaches less experienced TSEs
• Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date / relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSEs and/or customers regarding technical solutions
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Must-Have Skills
Possesses extensive knowledge in Captiva with strong OS knowhow (Windows) / (LINUX/UNIX)
• Great Team Player
• Thrive & excel in a high-pressure, time-sensitive enterprise environment
• Fantastic Customer-focused service skills (Empathy-based listening, written and verbal skills)
• Excellent Analytical & Technical Troubleshooting skills
• Interpersonal skills
• Presentation skills
• Fair understanding of OpenText product portfolio and their value proposition to the customer
Education Qualification: Bachelor’s / Master’s Degree
Experience: Fresh Graduates to 1-2 years working experience
Accenture Eligibility Criteria
- B.E./B.Tech/M.Tech/BCA/MCA
Opentext Recruitment 2021 Selection Process
The selection process for Opentext Jobs 2021 is:
- CV Shortlisting/Written Exam
- Group Discussion
- Technical Interview
- HR Interview
Steps to Apply for Opentext Recruitment 2021 Drive
Interested candidates must follow the following procedure to apply for Opentext Off-Campus Drive 2021:
- Click on the “Apply Now” button below. (You will be re-directed to Opentext Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
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Last Date to Apply for Opentext Job
Apply before the link expires for Opentext Jobs 2021.
Apply Online: Click Here
Official Website: Click Here
We hope that the information provided above has helped you to apply for the Opentext Recruitment 2021 drive. Visit QPH – Freshers Job Updates regularly for more Freshers Openings from all over India.
Opentext Off Campus Drive 2021 – Frequently Asked Questions
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