Amdocs Recruitment 2021 – Amdocs Recruitment has announced a vacancy for the Technical & Business Operations Analyst Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Amdocs Recruitment 2021 application forms are out. Check out all the application form link, desired qualifications, salary, and other details in this job post below.
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Amdocs Recruitment 2021
| Notification: | Amdocs Recruitment 2021 |
| Post: | Technical & Business Operations Analyst |
| Experience: | Freshers |
| Job Type: | Full Time |
| Vacancies: | Not Disclosed |
| Salary: | Not Disclosed (₹ 2.9LPA – ₹ 3.2 LPA) |
| Location: | India |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT Amdocs:
Amdocs is driving our increasingly connected digital society forward by utilizing the creativity of our 26,000 employees and the power of our innovative, award-winning technology. With almost 40-years of unparalleled industry expertise, Amdocs is a trusted partner to the world’s leading communications and media companies, serving more than 350 service providers in over 80 countries.
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JOB DESCRIPTION
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, a screenshot of the error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
ROLE DESCRIPTION:
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
MUST HAVE SKILLS:
- Experience with the ticket-handling system is an advantage.
- Documentation skills, excellent verbal, and written communication skills.
- Experience in using MS Office and end-user applications.
- Technical experience in related field; preference for computer sciences.
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EDUCATIONAL QUALIFICATION
- Bachelor’s degree or equivalent experience
- Recent graduates and/or equivalent experience.
SELECTION PROCESS
Selection process for Amdocs Recruitment 2021 is:
- CV Shortlisting
- Interview
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HOW TO APPLY
Interested candidates must follow the following procedure to apply for Amdocs Recruitment 2021:
- Click on the “Apply Now” button below. (You will be re-directed to Amdocs Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY:
Apply before the link expires for Amdocs Recruitment 2021.
Apply Online: Click Here
Official Website: Click Here
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