American Express I Recruitment 2021 – American Express Recruitment has announced vacancy for TCPS Analyst I Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. American Express Recruitment 2021 application forms are out. Check out all the application form link, desired qualifications, salary and other details in this job post below.
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American Express Recruitment 2021
| Notification: | American Express Recruitment 2021 |
| Post: | TCPS Analyst I |
| Experience: | 0-3 Years |
| Job Type: | Full Time |
| Vacancies: | Not Disclosed |
| Salary: | Not Disclosed (₹3,68,719 PA – Glassdoor) |
| Location: | Gurgaon |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT American Express
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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JOB DESCRIPTION
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
ROLE DESCRIPTION
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive Balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets
MUST HAVE SKILLS
- Graduate with 0 – 3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7
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EDUCATIONAL QUALIFICATION
- Graduate
SELECTION PROCESS
Selection process for American Express Recruitment 2021 is:
- CV Shortlisting
- Interview
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HOW TO APPLY
Interested candidates must follow the following procedure to apply for American Express Recruitment 2021:
- Click on the “Apply Now” button below. (You will be re-directed to the American Express Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY
Apply before the link expires for American Express Recruitment 2021.
Apply Online: Click Here
Official Website: Click Here
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