Basware Recruitment 2021 – Basware Recruitment has announced a vacancy for a Support Consultant Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Basware Recruitment 2021 application forms are out. Check out all the application form links, desired qualifications, salary, and other details in this job post below.
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Basware Recruitment 2021
| Notification: | Basware Recruitment 2021 |
| Post: | Support Consultant |
| Experience: | 2-6 years |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹ 4.8 LPA – Glassdoor) |
| Location: | Chandigarh |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT Basware
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
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ROLE DESCRIPTION
The Support Consultant has responsibility for the day to day assistance of our clients in the use of our SaaS software solutions.
Under the direction of the Support Manager, the Technology Specialist will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner. The primary focus will be on troubleshooting issues, data analysis, and advanced client education on software functions.
This is NOT a helpdesk role, but a role that will require advanced system and process knowledge, and a consultative response to customers.
SPECIFIC JOB DUTIES
Case Management
• Provide timely and regular communication to customers on open cases, not letting cases remain in progress without an update for more than 2 days at a time
• Become an expert in all product modules, starting with purchasing, then moving to invoicing, reporting and other modules per performance plan
• Own all cases that have been assigned up through resolution, or to approved escalation.
• Proactively engage clients to gather all information needed to resolve the case, or to gather requirements needed for Enhancements or Task Assignments
• Review and track all cases and Product Management, Production SaaS, and R&D tickets for updates, questions, correct type assignment, SLA delivery, etc.
• Proactively communicate updates with clients regarding all open cases, such as updates from Product Management, or notification when a fix is available and has passed internal testing
• Analyze reported defects to confirm intended versus actual functionality, and with Tier 3, Product Management and R&D to understand intended design and function
• Analyze confirmed defects to determine breadth of issue (does this occur in multiple product areas, impact multiple customers), whether functionality previously worked (and if so, when it last did so), and impact to both reporting and other customers (to properly set priority)
• Take lead on testing all defect fixes for owned cases
• Take lead starting the requirement gathering process for cases that will involve change management
• Contribute to the client facing online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources
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Skills & Requirements
Exceptional verbal and written communication skills are required. Able to provide support via email and telephone.
• Able to handle stress with ease and not get flustered or easily frustrated
• Results and goal-oriented, with a strong work ethic
• Energetic, assertive, customer-centric personality
• Team player with the ability to form strong working relationships with clients and team members
• Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus.
• Ability to handle multiple issues at once, and prioritize that work
• Has a strong desire to learn new technology (and may have a strong technical background – such as SQL, web servers, enterprise application support, networking, web programming, ColdFusion, Java and HTML or other technologies)
EDUCATION AND OTHER REQUIREMENTS
• 2-6 years’ experience required.
• Bachelor’s degree required
• Degree in IT, business or computer science preferred
• Customer Support experience preferred. Supporting North American customers a plus.
• Cloud software experience preferred
SELECTION PROCESS
Selection process for Basware Recruitment 2021 is:
- CV Shortlisting
- Interview
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HOW TO APPLY
Interested candidates must follow the following procedure to apply for Basware Recruitment 2021:
- Click on the “Apply Now” button below. (You will be re-directed to Basware Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY
Apply before the link expires for Basware Recruitment 2021.
Apply Online: Click Here
Official Website: Click Here
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