NTT DATA SERVICE Recruitment 2020 | Hiring Desktop Support Engineer Position – B.E/B.Tech/BCA/MCA

NTT DATA Recruitment 2020 – NTT DATA Recruitment has announced vacancy for Desktop Support Engineer Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. NTT DATA Recruitment 2020 application forms are out. Check out all the application form link, desired qualifications, salary and other details in this job post below.

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NTT DATA SERVICE Recruitment 2020

ABOUT DTT DATA SERVICE:

At NTT DATA Services, we drive outcomes that keep our clients a step ahead in this digitally dynamic world. Headquartered in Plano, Texas, our team of more than 50,000 professionals worldwide works with you to address today’s challenges, and tomorrow’s – whether it’s to help jump-start your cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure.

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JOB DESCRIPTION

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Engineer – L1 to join our team in Navi Mumbai, Mahārāshtra (IN-MH), India (IN).

Below are the basic duties of engineers:

(a) Perform IT related service as instructed by NTT Service Delivery Manager or his/her del-egates.
(b) Addressing incidents faced by the users in their day-to-day use of IT
(c) Follow and enforce customer IT policy
(d) Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
(e) Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
(f) Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
(g) Diagnosing, verifying, recording and reporting downtime and providing immediate notifi-cation for all incidents
(h) Provide support for IMACDD (IMACDD – Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
(i) Emergency recovery maintenance for Desktops
(j) Installation and upgrade of any hardware component
(k) Disk formatting, partitioning and reinstallations of desktop OS/Applications

(l) Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
(m) Manage disk/folder sharing and permission setting on desktops.
(n) Provide support for patch up-gradation on desktops.
(o) Providing field support for Desktop/Laptop & vendor coordination for peripherals
(p) Work on escalated issues from Service Desk based on physical support requirement
(q) Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
(r) Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
(s) Educate users on common problems & their resolution
(t) Video Conference (VC) setup and troubleshooting
(u) Software Support (Standard Applications)
(v) LAN/Wi-Fi configuration and troubleshooting in end user’s system
(w) Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
(x) Community Services – Systems after warranty period identified and donated for community services as a best practice of Customer. Those machines’ data will be completely wiped off and reconfigured to the old setup.
(y) Anti-Virus (AV) Support
(z) Provide support on installation and basic troubleshooting on client-side applications.

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EDUCATIONAL QUALIFICATION

• B.E./B.Tech(CS/IT)/BCA/MCA

SELECTION PROCESS

Selection process for NTT DATA SERVICE Recruitment 2020 is:

• CV Shortlisting
• Interview

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HOW TO APPLY

Interested candidates must follow the following procedure to apply for NTT DATA SERVICE Recruitment 2020:

• Click on the “Apply Now” button below. (You will be re-directed to NTT DATA SERVICE Official page)
• Choose your work from home location.
• Click on “Apply Now”.
• Register, if not registered.
• After registration, login and fill in the application form with all necessary details.
• Submit all the relevant documents, if asked.
• Verify the entered details are correct or not.
• After verification, submit the application form.

LAST DATE TO APPLY:

Apply before the link expires for NTT DATA SERVICE Recruitment 2020.

Apply Online: Click Here

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