ZOOM Recruitment 2020 | Hiring IT Support Analyst Position | B.E/B. Tech or Masters

ZOOM Recruitment 2020 – ZOOM Recruitment has announced vacancy for IT Support Analyst Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. ZOOM Recruitment 2020 application forms are out. Check out all the application form link, desired qualifications, salary, and other details in this job post below.

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ZOOM Recruitment 2020

ABOUT ZOOM:

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.

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JOB DESCRIPTION

We are looking for an IT Analyst Level 1. This is a full time role that will report to the IT Manager and work alongside the existing IT staff. This is a great opportunity to learn about Zoom IT functions in a high tech environment.

Responsibilities

– Work as a team to provide timely and quality IT support services to users world-wide
– Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripherals
– Response to service issues, requests, and tasks based on priorities and established SLA
– Educate users on IT best practices. Understand their requirements and provide
appropriate solutions
– Administer user access to IT applications and systems
– Comprehend policies, standards, and follow procedures such as incident, service
request, change, asset management, etc. Provide inputs to management team on
improving them
– May contribute to the knowledge base to enhance the self-help information available to users and team members
– May require lifting or carrying equipment up to 30 lbs
– Demonstrated problem-solving skills with a high level of initiative and attention to detail and a strong focus on accuracy
– Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other team members and employees
– Unquestionable integrity in handling sensitive and confidential information required.
– Working knowledge of IT troubleshooting tools and techniques
– Good business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel
– Good customer service skills to understand issues and provide solutions. Possess strong listening skill and empathy. Able to diagnose complicated problems with users in a clear and precise manner. Always follow-up or escalate un-resolved issues to the next level in the team

– Flexible with and accepting of change in a fast-paced sometimes unstructured
environment
– Strong desire to learn and grow with the team as our needs and mission evolve
– Strong IT technical knowledge in Windows, Mac, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc.

Requirements

– Bachelor degree in Computer Science, Engineering, or MIS or equivalent work
experience
– Minimum 2 years experience in providing IT support or similar technical support
services to users in a fast pace and dynamic environment
– Good written and verbal communications
– Possess a professional attitude and work ethic in addition to being well organized and efficient
– Ability to deal with unforeseen situations and come up with logical solutions to these problems
– Hands-on IT technical knowledge in Windows, Mac, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc.

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EDUCATIONAL QUALIFICATION

• B.E./B.Tech(CS/IT) or Masters

SELECTION PROCESS

Selection process for ZOOM Recruitment 2020 is:

• CV Shortlisting
• Interview

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HOW TO APPLY

Interested candidates must follow the following procedure to apply for ZOOM Recruitment 2020:

• Click on the “Apply Now” button below. (You will be re-directed to AMCAT Official page)
• Choose your work from home location.
• Click on “Apply Now”.
• Register, if not registered.
• After registration, login and fill in the application form with all necessary details.
• Submit all the relevant documents, if asked.
• Verify the entered details are correct or not.
• After verification, submit the application form.

LAST DATE TO APPLY:

Apply before the link expires for ZOOM Recruitment 2020.

Apply Online: Click Here

Official Website: Click Here

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