DELOITTE Recruitment 2020 – DELOITTE Recruitment has announced vacancy for Analyst – CoRe Contact Center Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. DELOITTE Recruitment 2020 application forms are out. Check out all the application form link, desired qualifications, salary, and other details in this job post below.
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DELOITTE Recruitment 2020
| Notification: | DELOITTE Recruitment 2020 |
| Post: | Analyst CoRe Contact Center Position |
| Experience: | 0 – 8 months |
| Job Type: | Full Time |
| Vacancies: | Not Disclosed |
| Salary: | Not Disclosed (Rs. 5.19 LPA – Glassdoor) |
| Location: | Hyderabad |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT DELOITTE:
Deloitte Touche Tohmatsu Limited /dəˈlɔɪt ˈtuːʃ toʊˈmɑːtsuː/, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals, with headquarters in London, United Kingdom. The firm was founded by William Welch Deloitte in London in 1845 and expanded into the United States in 1890. It merged with Haskins & Sells to form Deloitte Haskins & Sells in 1972 and with Touche Ross in the US to form Deloitte & Touche in 1989. In 1993, the international firm was renamed Deloitte Touche Tohmatsu, later abbreviated to Deloitte. In 2002, Arthur Andersen’s practice in the UK as well as several of that firm’s practices in Europe and North and South America agreed to merge with Deloitte. Subsequent acquisitions have included Monitor Group, a large strategy consulting business, in January 2013. The international firm is a UK private company, limited by guarantee, supported by a network of independent legal entities.
Deloitte provides audit, consulting, financial advisory, risk advisory, tax, and legal services with approximately 312,000 professionals globally. In FY 2020, the network earned a record of US$47.6 billion in aggregate revenues. As of 2019, Deloitte is the 4th-largest privately owned company in the United States. The firm has sponsored a number of activities and events including the 2012 Summer Olympics.
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Work you’ll do
To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the CallCenter. Our customers are very computer literate, and accuracy of information is a high priority.
- Excellent knowledge of Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On-Prem and Exchange Online.
- Knowledge of Active Directories such as password reset, Account management, Mailbox, and DL management.
- Good to have experience in working on MS Teams, One Note, and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be an added advantage
- Should have Knowledge of Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance, and/or upgrades
- Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
- Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD, and other hardware peripherals
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs, and weekend working
- Should be extremely flexible to support our customers from multiple time zones
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemail) with end-users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
The team
Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
\“Deloitte\” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.
In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:
- Deloitte & Touche LLP
- Deloitte Consulting LLP
- Deloitte Financial Advisory Services LLP
- Deloitte Tax LLP
Requisition code: E21HUANAAT-Tech01
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EDUCATIONAL QUALIFICATION
- Required: Qualification: BE/B. Tech/MCA/MA/MSc
Experience :
0 – 8 months
- Excellent written, verbal, listening, analytical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and MacOS.
- Knowledge of network and internet
SELECTION PROCESS
Selection process for DELOITTE Recruitment 2020 is:
- CV Shortlisting
- Interview
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HOW TO APPLY
Interested candidates must follow the following procedure to apply for DELOITTE Recruitment 2020:
- Click on the “Apply Now” button below. (You will be re-directed to AMCAT Official page)
- Choose your work from home location.
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY:
Apply before the link expires for DELOITTE Recruitment 2020.
Apply Online: Click Here
Official Website: Click Here
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