GlobalLogic Recruitment 2020 -Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. If no solution is available, L1 personnel will escalate incidents to a higher level of support. L1 would remain the only channel for the client to communicate with the support team.
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GlobalLogic Recruitment 2020
| Notification: | GlobalLogic Recruitment 2020 |
| Post: | L1 Support Engineer |
| Experience: | 1-3 Years |
| Job Type: | Full Time |
| Vacancies: | Not Disclosed |
| Salary: | Not Disclosed (8 LPA- Payscale) |
| Location: | Gurgaon, India |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT GlobalLogic:
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries. www.globallogic.com
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JOB DESCRIPTION:
- First and all subsequent contact to customer
- 24*7 support via phone and email
- Basic Level 1 troubleshooting, redirect to L2/L3 as required
- Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
- Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
- Qualification/replication of the reported issue in an appropriate customer environment
- Initial triage to isolate unsupported 3rd party issues from potential root cause
- Information gathering to ensure complete availability of details required for root cause analysis
- Provision of technical resolution or problem workaround
- Problem routing/escalation to second/third level support or third parties where required
SKILL-SET REQUIRED:
- JAVA
- React JS Basics
- Web Application Basics
- AWS Cloud Basics
BENEFITS:
- Interesting and challenging work in a large and dynamically developing company
- Exciting projects involving newest technologies
- Professional development opportunities
- Excellent compensation and benefits package, performance bonus program
- Modern and comfortable office facilities
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EDUCATIONAL QUALIFICATION:
- B.E / B.Tech or Higher degree
SELECTION PROCESS:
Selection process for ABB Recruitment 2020 is:
- CV Shortlisting
- Interview
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HOW TO APPLY:
Interested candidates must follow the following procedure to apply for ABB Recruitment 2020:
- Click on the “Apply Now” button below. (You will be re-directed to ABB Official Career page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY:
Apply before the link expires for ABB Recruitment 2020.
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