Khoros Recruitment 2021 – Khoros Careers has announced a vacancy for Associate Technical Support Engineer Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Khoros Recruitment 2021 application forms are out. Check out all the application form links, desired qualifications, salary, and other details in this job post below.
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Khoros Recruitment 2021 Details
| Notification: | Khoros Recruitment 2021 |
| Post: | Associate Technical Support Engineer |
| Experience: | Freshers |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹ 7.2 Lakhs to ₹ 7.9 Lakhs per year – AmbitionBox) |
| Location: | Bangalore, India |
| Application: | Online |
Jobs by Location and Passed Out Year:
About Khoros
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation.
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Job Description
The company need a customer focused individual with an enthusiasm for technology and social media and who loves engaging with people.
We have a technical bootcamp in which you’ll learn how to work with our products, focus your attention on the right things that our customers need and understand how to empathetically work with our customers. Our motivation is to truly make a difference on each case by responding quickly and with high quality.
ROLE
The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. Here’s where you’d be able to make a difference:
● Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner
● Escalate problems to the correct teams where appropriate
● Resolving simple requests without needing to escalate
● Identifying documentation requirements in our knowledge base
● Maintaining our high standards for customer communication and response times
● Engaging in training opportunities on our products and key technical areas
REQUIREMENTS
- Some experience in customer and/or technical support roles
- Demonstrable interest in software and technology
- Ability to understand and troubleshoot basic technical issues
- Excellent written and spoken communication skills
- Able to communicate effectively between teams and individuals of varying technical expertise
- An overall desire to grow a career in a technical support role
- Able to multi-task effectively while working on customer issues
- Willingness to travel occasionally when the need arises (<10%)
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Khoros Eligibility Criteria
- Bachelor’s Degree in Computer Science, Information Technology or related field.Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert
Khoros Recruitment 2021 Selection Process
Selection process for Khoros Recruitment 2021 is:
- CV Shortlisting/Written Exam
- Group Discussion
- Technical Interview
- HR Interview
Steps to Apply for Khoros Recruitment 2021 Drive
Interested candidates must follow the following procedure to apply for Khoros Recruitment 2021:
- Click on the “Apply Now” button below. (You will be re-directed to Khoros Official page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
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Last Date to Apply for Khoros Job
Apply before the link expires for Khoros Recruitment 2021.
Apply for the Recruitment Drive Online: Click Here
Official Website: Click Here
We hope that the information provided above has helped you to apply for the Khoros Recruitment 2021 drive. Visit QPH – Freshers Job Updates regularly for more Freshers Openings from across all India.
Khoros Recruitment 2021 – Frequently Asked Questions
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