Parexel Recruitment 2020 – Parexel Recruitment has announced vacancy for Technical Support Analyst Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Parexel Recruitment 2020 application forms are out. Check out all the application form link, desired qualifications, salary and other details in this job post below.
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Parexel Recruitment 2020
| Notification: | Parexel Recruitment 2020 |
| Post: | Technical Support Analyst |
| Experience: | Freshers |
| Job Type: | Full Time |
| Vacancies: | Not Disclosed |
| Salary: | Not Disclosed |
| Location: | Hyderabad, Telangana, India |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT PAREXEL:
Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do.
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JOB DESCRIPTION
The Technical Support Analyst primary role is to provide excellent customer service whilst resolving technical incidents or requests raised by end users of Perceptive applications.
– Deliver a positive, memorable and meaningful service to both internal and external customers
– Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales
– Develop and maintain good relationship with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making.
– Provide service related to supporting the second line support function for software issues raised, triaging them and bringing them to a successful and timely conclusion.
– Diagnose application defects from exhibited symptoms; devise potential a work-around for customers and enter an in-depth technical analysis of root cause into the defect tracking system
– Participate fully in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)
– Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively
– Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
– Adhere to ALL standard operating procedures of Perceptive Informatics
– Adhere to FDA regulations (21 CFR Part 11, GCP)
SKILL-SET REQUIRED
• Degree in Computer Science or equivalent job experience (essential)
• Customer Service experience (essential)
• Understanding of SQL (essential)
• Technical Helpdesk experience (essential)
• Unit and system testing/validation desirable
• ITIL Incident and Problem management desirable
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EDUCATIONAL QUALIFICATION
- B.E./B.Tech(CS/IT)/BSc (CS/IT)
SELECTION PROCESS
Selection process for Parexel Recruitment 2020 is:
- Interview
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HOW TO APPLY
Interested candidates must follow the following procedure to apply for Parexel Recruitment 2020:
- Click on the “Apply Now” button below. (You will be re-directed to Parexel Official page)
- Choose your work from home location.
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY:
Apply before the link expires for Parexel Recruitment 2020.
Apply Online: Click Here
Official Website: Click Here
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