LSEG Recruitment 2023 Hiring Freshers as Analysts of Any Graduate Degree
LSEG Off Campus Drive 2023: Greeting job seekers. LSEG is inviting applicants to fill it’s Client Support Analyst – Enterprise position. Interested candidates are advised to read all the instructions carefully before applying for the job.
Job Notification: LSEG Recruitment 2023
Job Title: Client Support Analyst – Enterprise
Location: Bangalore
Experience Level: 0-2 Years
Salary Range: ₹6.18 LPA*
Employment Type: Full-time
Batch: 2022, 2021, 2020
LSEG Company Description
LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
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Job Description for LSEG Recruitment 2023:
Position Overview:
The Customer Support Executive – Enterprise is responsible for providing effective and timely support to customers in relation to their Refinitiv’s product or service. This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence.
The Customer Support Executive resolves issues utilizing complex information systems, displays excellent problem-solving skills and shows high level of urgency and ownership to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.
Job Responsibilities for LSEG Recruitment 2023:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
- Logging and classifying all calls and requests for assistance in the customer relationship management system.
- Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department.
- Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services.
- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering, or resolver groups as appropriate.
- Ensure each customer contact is handled in a manner consistent with the Refinitiv brand and values to maintain customer satisfaction and retention.
- Recognize and escalate recurring problems, inferior processes, or outdated procedures.
- Accept additional projects or areas of responsibility that will improve the team’s performance.
- Proactively contribute to the Frontline Support team and the achievement of its goals.
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Eligibility Criteria for LSEG Recruitment 2023:
- University degree or a related discipline in information technology financial markets or equivalent technical qualifications.
- Experience in a customer service or contact center environment preferred. Previous experience in the financial or IT industry is desirable.
- Programming language knowledge is an advantage
- Knowledge of enterprise infrastructure/offerings whether deployed or managed (PaaS/IaaS) and Linux/DOS based application knowledge is an advantage
- Comfortability around remote troubleshooting on a desktop / server level environment
- Expert understanding of relevant Refinitiv products and data.
- Understanding of client needs. Focus on delivering results.
- Detail orientated with sound information probing skills.
- Good problem management, troubleshooting and analytical skills
- Highly motivated and able to meet scheduled deadlines in a fast-paced, service-driven environment
- Proven strong customer service orientation
- Ability to communicate and engage effectively, verbally and in writing, in English with customers and colleagues.
- Willingness to undertake additional projects and responsibilities from time to time.
- Flexibility with work hours – including rotational shift work, plus weekends and holidays.
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Selection Process
The following selection process will be followed for LSEG Off Campus Drive 2023 –
- Resume Shortlisting
- Technical Round Interview
- Managerial Round Interview
Application Instructions
To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications. The application link is given below.
For more details & application link – Click Here
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