Sitel Group Recruitment 2020- Sitel Group Recruitment has announced vacancy for CSP Trainee – Tech support Voice & Chat (BC_T) Position on its official career page. Eligible candidates with the desired qualifications can apply for the above post. Sitel Group Recruitment 2020 application forms are out. Check out all the application form link, desired qualifications, salary and other details in this job post below.
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Sitel Group Recruitment 2020
| Notification: | Sitel Group Recruitment 2020 |
| Post: | CSP Trainee – Tech support Voice & Chat (BC_T) |
| Experience: | 0 to 2 Years |
| Job Type: | Full Time |
| Functional Area: | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Industry: | BPO / ITES |
| Vacancies: | Not Disclosed |
| Salary: | 16667 TGP +incentives + Other benefits + Free car pick up & Drop |
| Location: | Chennai |
| Application: | Online |
Jobs by Location and Passed Out Year:
ABOUT SITEL GROUP:
Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience. itel is a company of Acticall Sitel Group headquartered in Miami, Florida ,was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. 90,000 Associates ,400+ Clients ,Located in 27 Countries ,150+ Offices ,Serving 70 Countries,48 Languages ,Founded in 1985, $1.7B Revenue . Partnering with clients to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges.
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JOB DESCRIPTION:
We are looking for CSP -(Technical) voice & chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.
SKILLS REQUIRED:
- Customer Care
- G Suite
- System Administration
- Technical Support, Troubleshooting
- Networking
- Hardware
- Software
- IT
- Technology
ROLES AND RESPONSIBILITIES:
- As the first point of contact, you will guarantee the quality of the customer care service
- Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
- Troubleshooting reported issues, resolve via documented process and response templates or escalate them
- Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
- Achieve sales metrics by effectively communicating benefits of products and services to customers.
- Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
- Utilize all available resources to reach out to prospects and turn those prospects into customers
- Sales through Customer Service
- All other duties as assigned
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
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EDUCATIONAL QUALIFICATION:
- Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred.
- Graduations – Any graduate
- Candidate must have Excellent communication skills (English) – oral/ Written /Chat
- Must be flexible with rotational night shifts
- Age not more than 29
SELECTION PROCESS ( Mode of interview – Video call)
HR assessment – Communication Assessment VOICE/CHAT – Online select assessments Operation Round – Typing Assessment –
- For more details please reach, +91-9123508833 , 9087983552, 9942858357
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HOW TO APPLY:
Interested candidates must follow the following procedure to apply for Sitel Group Recruitment 2020:
- Click on the “Apply Now” button below. (You will be re-directed to Sitel Group career page)
- Click on “Apply Now”.
- Register, if not registered.
- After registration, login and fill in the application form with all necessary details.
- Submit all the relevant documents, if asked.
- Verify the entered details are correct or not.
- After verification, submit the application form.
LAST DATE TO APPLY:
Apply before the link expires for Sitel Group Recruitment 2020.
***Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)***
(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request) .
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