IBM Kyndryl Off Campus Drive 2023: Trainee Position
IBM Kyndryl is inviting applications from freshers for the position of Trainee Engineer through its Off Campus Drive 2023. Interested candidates with a degree in engineering or science are encouraged to apply.
| Notification: | IBM Kyndryl Off Campus Drive 2023 |
| Company Name: | TCS |
| Position: | Associate Customer Service Representative |
| Experience: | 0-2 Years |
| Job Type: | Full-time |
| Salary: | Best In Industry |
| Location: | Gurgaon, India |
Jobs by Location and Passed Out Year:
Company Description
Kyndryl Holdings, Inc. is an American multinational information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems. The company was created from the spin-off of IBM’s infrastructure services business.
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Job Description
IBM Kyndryl is hiring Trainee for its Off Campus Drive 2023. The selected candidates will be responsible for
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Eligibility Criteria
Applicants for the Trainee position through IBM Kyndryl Off Campus Drive 2023 must meet the following eligibility criteria:
Required Technical and Professional Expertise
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Experience
- Windows 10 troubleshooting, excellent communication skills and also customer service skills
Required Education
Bachelor’s Degree
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Selection Process
The following selection process will be followed for IBM Kyndryl Off Campus Drive 2023:
- Online Test (Aptitude, Verbal, and Programming)
- Technical Interview
- HR Interview
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Application Instructions
To apply for the Trainee Engineer position through IBM Kyndryl Off Campus Drive 2023, please submit your resume and relevant documents using the – Application Link.
For more details about the job and to apply, visit the official IBM Kyndryl careers page.
Stay updated on the latest job openings for freshers by visiting QPH – Fresher’s Job Updates regularly.
Practice for the IBM Kyndryl Recruitment Drive 2023 by taking our mock test. Check out our resources for tips on how to crack the IBM Kyndryl interview and get shortlisted. Learn about the top software skills that every engineer should know, and explore non-coding tech jobs that pay well.
- IBM Kyndryl Recruitment Drive 2023 Practice Mock Test: Click Here
- 10 Most Common IBM Kyndryl Interview Questions: Click Here
- Resume Tips to get shortlisted for IBM Kyndryl: Click Here
- How to get a paid Internship: Click Here
- 10 high-paying jobs that don’t involve coding: Click Here
