TaskUs Off Campus Drive 2023 Hiring Freshers for Quality Analyst of BE/B.Tech/MCA

TaskUs Off Campus Drive 2023: TaskUs is holding an off-campus drive to hire candidates with BE/B.Tech/MCA for Quality Analyst positions. The detailed eligibility and application process are given below:

TaskUs Off Campus Drive 2023

Candidates are encouraged to submit their applications as soon as possible before the application link expires in case the company decides to withdraw the vacancy.

Always read the job description before applying.

Job Description and Eligibility Criteria: TaskUs Careers 2023

What does a TaskUs Quality Analyst really do?

Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Quality Analyst at TaskUs.

• As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPI’s (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.

What else?

• You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Also, you must maintain knowledge of the functional area and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Requirements:

What exactly are we looking for?

• Well, we need someone who’s willing to work on cyclical schedules.
• Have experience on phone, email and live chat support? That’s definitely a plus!
• Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!

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• We’re looking for someone who has strong verbal and written communication and comprehension skills.
• Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!
• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure — then TaskUs is for you.

Roles and Responsibilities:

• As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPI’s (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.
• What else?
  • You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
  • You must also participate in all Internal and External mandated trainings and/or seminars.
  • You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
  • Also, you must maintain knowledge of functional area and company policies and procedures.
  • You will also provide feedback to management concerning possible problems or areas of improvement.
  • You will also perform other duties as assigned by management.

Selection Process: TaskUs Recruitment

TaskUs will be conducting all its rounds virtually. The TaskUs Off Campus drive 2023 hiring will comprise the following rounds:

1. Application Screening
2. Online Test
3. Technical Interview
4. HR Interview

About TaskUs

TaskUs is a U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, and mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!

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How to apply for TaskUs Off Campus Drive 2023?

Interested candidates can apply for the post from the link below.

(Don’t forget to connect with us on LinkedIn)

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