VMware Off Campus Drive 2023: VMware is holding an off-campus drive to hire candidates from with a BE/B.Tech/Others for multiple Software Developer positions. The detailed eligibility and application process are given below:
VMware Off Campus Drive 2023
| Company Name: | VMware |
| Website: | Click Here |
| Designation: | Technical Support Engineer 2- Proactive Support |
| Experience: | Freshers |
| Eligibility: | BE/BTech/Others |
| Salary CTC: | Not Disclosed (INR 7.96 LPA – Glassdoor) |
| Job Location: | Bangalore, IND |
| Last Date to Apply: | Apply ASAP |
Jobs by Location and Passed Out Year:
Candidates are encouraged to submit their applications as soon as possible before the application link expires in case the company decides to withdraw the vacancy.
Always read the job description before applying.
Job Description: VMware Careers 2023
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire datacenter to the virtual workplace, empowering customers with solutions in the software-defined datacenter to hybrid cloud computing and the mobile workspace.
S360 proactive Support Services (SPSS) is a new team formed in FY22 within GS. The objective is to reduce outages proactively for our S360 customers. This is the first time within GS we are looking at adding value to our customers by being preventive & proactive.
As a Technical Support Engineer of this team, you will have the opportunity to provide proactive support to top customers of VMware, across VMware products. You will be analysing, understanding, identifying, diagnosing, reproducing, and fixing technical issues effectively and expertly before it has a production impact. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical analytical skills and be someone who accepts challenges.
Roles and Responsibilities: VMware Off Campus Drive 2023
- Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer.
- A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
- Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
- Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
- Reproducing issues in-house and responding on time
- Regular follow-ups with customers with recommendations, updates and action plans.
- Escalate issues promptly according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
- Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projects
- Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- A logical approach to problem-solving & Strong Troubleshooting experience
- Willingness to work in a 24×7 environment with flexibility to work across all shifts
- Expertise in providing voice-based Technical Support is a key requirement
- Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
Selection Process: VMware Recruitment
VMware will be conducting all its rounds virtually. The VMware Off Campus drive 2023 hiring will comprise the following rounds:
- Application Screening
- Online Test
- Technical Interview
- HR Interview
About VMware
VMware, Inc. is an American cloud computing and virtualization technology company with headquarters in Palo Alto, California. VMware was the first commercially successful company to virtualize the x86 architecture. VMware’s desktop software runs on Microsoft Windows, Linux, and macOS.
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How to apply for VMware Off Campus Drive 2023?
Interested candidates can apply for the post from the link below.
| Technical Support Engineer 2- Proactive Support | BE/B.Tech/Others: 2020, 2021, 2022, 2023 batch | Apply Link |
| VMware Career Site | Any Graduates/ Post Graduates, BE, B.Tech, MBA, MCA, BCA, ME, M.Tech | Apply Link |
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