HCL Off Campus Drive 2022: HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
HCL Off Campus Drive 2022:
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HCL Off Campus Drive 2022 Job Description:
Experienced in Servicenow administrator activity Should be familiar with tasks like managing users, import set, form designing, etc., Hands-on exposure towards the latest version of SNOW Understanding on Development activities would be a plus Having skills on Java scripts would be an advantage. Should be open to learn and work in shifts as per project need
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shifter escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self-development
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