Nice Off Campus Drive 2022: NICE Ltd. is an Israel-based company, specializing in contact center software, telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
Nice Off Campus Drive 2022:
| Company Name: | Nice |
| Company Website: | www.nice.com |
| Job Role: | Application Consultant – VRS EMEA |
| Experience: | 10+ Years |
| Job Type: | Full Time |
| Salary: | Not Disclosed (₹7.30 LPA – AmbitionBox) |
| Job Location: | Pune |
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Nice Off Campus Drive 2022 Job Description:
Job Description:
Our VRS (Value Realization Services) practice is part of a large global community you’ll continue to learn from our leading industry experts who will help you maximize your strengths and build your specialization in Contact Centre Solutions.
As a Business Consultant in our VRS team, you’ll often:
- Deliver training and application consulting services in the area of contact centre, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.
- Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
- Focus on Contact Centre best practices & processes around workforce management, quality and / or automation.
- Drive successful delivery of contact centre performance improvement recommendations resulting in highly satisfied, referenceable clients.
- Develop presentations and present consulting recommendations.
- Support NICE Account Executives in identifying additional opportunities.
Key Responsibilities:
- Drive effective product usage by setting up solutions aligned to our client business needs: Set up NICE application users, database configuration, forms and workflows according to client business processes
- Deliver on site and remote application training and consulting services that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
- Deliver consulting services in the area of contact centre, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.
- Focus on contact centre best practices & processes.
- Analyse new and existing customers KPI performance and develop contact centre improvement plans.
- Deliver services and solutions that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
- Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients
- Support NICE Account Executives in identifying additional services and solution opportunities.
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Required Experience:
English/French or English/German bilingual.
- Domain experience with contact centre Workforce Management; Process Automation (Robotics); or Quality Management solutions.
- Ability to work flexibly and independently in a fluid, start-up like environment.
- Ability to work successfully with clients and business partners directly.
- Excellent problem-solving ability in high pressure situations.
- Excellent verbal, written communication, and presentation skills are a must.
Miscellaneous:
Travel: Must be willing to travel
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How to Apply for Nice Off Campus Drive 2022?
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Nice Off Campus Drive 2022 Important Links
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